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Info, Contacts and bookings


How to get in contact with our headquarters and reserve our holiday houses and apartments in Deiva Marina and Cinque Terre.

Information: We are completely at your service to give you detailed tourist information, brochures, maps and routes for getting to know our region between the Cinque Terre and Portofino better, as well as our activities with respect to the apartments in Deiva Marina and the Cinque Terre as well as for the rooms, the suite in Portofino, the family rooms and the traditional rooms at the Hotel Clelia Logis and the our organizations services, like parking, the pool, the restaurant, the beach, Wi-Fi, free telephone, etc.
Contact: our sites are rich information and reservations can be made automatically with our on-line booking that you will find on each page. However, a phone call, as we used to do, to the number +39 0187 82626 will always be welcome and will allow us to calmly explain our offers and services or clear up any doubts. Our fax is also always on at # +39 0187 816 234. The e-mail for our apartments is info@cleliaapartment.com and for the hotel is info@clelia.it or info@hotelclelia.com. You can also use our cellular telephone number +39 335 472605 to send text messages, WhatsApp messages or take advantage of free calls with Viber. For those who don't have any way to call us for free, only in Italy and with the ID visible, our green number 800 811066 is also available. Other types of free contact can be found at our site www.hotelclelia.tel
Reservations and on-line booking: On some internet portals, you can find publicity, information and reservation systems for our apartments in Deiva Marina, in the Cinque Terre and for our hotel. Remember, however, that on the official online booking site you can find the best prices and special or last minute offers that are only found on this site www.cleliaapartments.com or on that of the hotel Clelia Logiswww.clelia.it and in its versions in other languages. You can choose, with total freedom, to make a reservation on-line or by the traditional way by telephone, fax, e-mail or mail to clear up doubts and get information about services, the beach, hospitality for children, airport transfers and for any agreements about long stays or any other necessities.


RENTAL CONDITIONS
KEY PICK UP AND DROP OFF

Normally the keys for all of the apartments are picked up and returned at the reception desk at the Hotel Clelia in Deiva Marina, Corso Itália 23.
Those who wish to, with prior arrangement, can pick up the keys to apartments in Riomaggiore and Corniglia directly at the apartment without needing to go to Deiva Marina.
CHECK IN: arrival is planned for between 15:30-16:00 and 20:00. If there will be a delay, we ask you to advise us.
CHECK OUT:
For the apartments located in Deiva Marina, check out is until 11 o'clock.
For the apartments located in Riomaggiore and Corniglia, check out is until 10 o'clock.
CONFIRMATION DEPOSIT: For the definitive conformation of your reservation, we ask for a deposit of 30% by bank transfer, credit card, on-line payment or money order. The balance will be deposited during your stay or at the end of the same.
DEPOSIT: The guest promises to treat the apartment with due care. Upon arrival, we as a deposit of 100 € that will be returned on check-out day, after an inspection of the apartment. If there are any damages, the equivalent value will be deducted from the deposit.
PAYMENTS: we accept payment by Visa, Mastercard, Bancomat and in cash

CANCELLATION
Cancelation up to 30 days before arrival: return 80% of the deposit
Cancelation 15 to 29 days before arrival: return 60% of the deposit
Cancelation 7 to 14 days before arrival: return of 40% of the deposit
Cancelation 1 to 6 days before arrival: return of 20% of the deposit
No-show: none of the deposit will be returned

CONDITIONS FOR LATE CHECK-IN OR EARLY DEPARTURE
Any customer who arrives after check-in or leaves before check-out is required to pay the total value of the reservation.
If canceling, please advise us as soon as possible. Thank you.

TERMS FOR CANCELATION AND FINES CHARGED ON A CREDIT CARD LEFT AS A GUARANTEE
Cancelation up to 30 days before arrival: no penalty
Cancelation 15 to 29 days before arrival: we charge 40% of the total
Cancelation 7 to 14 days before arrival: we charge 60% of the total
Cancelation 1 to 6 days before arrival: we charge 80% of the total
No-show: charged in full (100%)

CONDITIONS FOR LATE CHECK-IN OR EARLY DEPARTURE
Any customer who arrives after planned check-in or leaves before planned check-out is required to pay the total value of the reservation.
If canceling the reservation, please advise us by telephone as soon as possible.
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  • Climatisation
  • Parking gratuit
  • Terrasse
  • Hydro-massage
  • Cuisine équipée
  • Téléphones VOIP

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CLELIA APARTMENTS
Deiva Marina, Riomaggiore, Corniglia
Tel +39 0187 82626 - Mobile e Whatsapp +39 335 472605 - Fax +39 0187 816234 - Email: apartments@clelia.it - Skype